• Act as the primary liaison between the OEM and the contracted customer, ensuring seamless communication and strong professional relationships.
• Provide technical and quality support, addressing production issues promptly to prevent claims.
• Analyze problems at the OEM facility, propose solutions, and communicate corrective actions to production plants.
• Monitor and audit how the customer handles products, suggesting improvements as needed.
• Attend customer meetings and provide continuous feedback on quality concerns and claim resolutions.
• Stay updated on technical and industry developments through training and visits.
• Report regularly to the contracted partner.
• Support prototype builds, pre-serial production, engineering changes, and launch activities.
• Oversee and coordinate on-site sorting or rework activities, ensuring written approval from the contracted client

Required Skills:

• Strong mechanical aptitude and process control expertise
• Experience with standardized work, product, and process audits
• Knowledge of shipping, receiving, and sequencing (preferred)
• Tier 1 automotive experience (preferred)
• Excellent verbal and written communication skills (English and Spanish)
• Strong leadership with the ability to direct teams effectively

Personal Skills:

• Ability to handle pressure and ambiguity
• Self-motivated, proactive, and eager to take on challenges
• Strong integrity and professionalism in representing the company
• Skilled in problem-solving and customer relationship management
• Capable of building long-term, win-win client relationships
• Available for on-call work as needed